Sitemap: an overview of support & advice

Permission and Privacy Policy

• Permission And Privacy Policy - A straightforward approach to protecting you and your lists

What's new

• What's coming up next - A sneak peek at new features
  • Social posting - Sharing your email campaigns on Facebook and Twitter
  • Notifications - Make signup forms and surveys even more powerful
  • Google Analytics - Track visitors to your website from your emails
  • Pause a mailing - Stop a mailing that's in progress
  • New content editor - A simpler, more stylish process for creating mailings

Audience

• Customizing your audience and database
  • Creating and deleting groups - Setting up your audience groups
  • Adding standard member fields - Saving information about your audience
  • Customizing your view - Choosing which fields to display
• Adding members to your audience
  • Adding individual members - Adding people one-by-one
  • Importing from Excel and CSV - Adding a list of audience members
  • Importing to custom fields - Preparing your file for the import
  • Importing the same list twice - Understanding Add only and Add & update
  • Importing audience members - Adding people to your audience
  • Understanding your import totals - Reading your import statistics
• Managing your audience
  • Changing mailing status - Actives, errors, and opt-outs
  • Seeing an individual's response History - Viewing mailing history for a member
  • Seeing an individual's confirmed status - Viewing opt-in confirmation status for a member
  • Editing a member record - Changing an individual's audience information
  • Deleting member records - Removing a person from one or more groups
  • Exporting your audience - Creating an Excel or CSV file of your audience
  • Opting out an individual - Unsubscribing from within your account
  • Opting out en masse - Unsubscribing a group of audience members
  • Opting out audience members - Unsubscribing members and groups
  • Moving and copying members among groups - Changing group information
  • Creating a dynamic search - Search and segment your audience
  • Choosing and updating email preferences - Allowing your audience to choose how often they hear from you and more
• Working with signup forms
  • Customizing your signup form - Editing the new subscriber form
  • Customizing thank you & confirmation notes - Editing messages for new subscribers
  • Publishing your signup form - Putting your signup form in an email or on a website
  • Adding a signup form to your site with JavaScript - Customizing your signup form with css
  • Adding a signup form to your Facebook page - Customizing your signup form to display it on Facebook
  • Adding a signup ID to your custom form or integration - Adding new subscribers through outside forms or services

Campaigns

• Creating a campaign
  • Getting started with campaigns - Understanding all the parts of the emails you're creating
  • Choosing a stationery - Framing your content with a stylish header & footer
  • Choosing a layout - Deciding how your text and images will be arranged
  • Starting a new campaign - Basic how-to for adding text & images
  • Troubleshooting formatting issues - Making your text look just right
  • Using toolbar features - Customizing & formatting your content
  • Table FAQs - Frequently asked questions about creating a table in a campaign
  • Personalizing your campaign - Using audience info to add first name greetings & more
  • Linking to webpages - Making your content clickable
  • Linking to email addresses - Giving readers an easy way to send an email reply
  • Linking to documents - Distributing files & documents with your email
  • Creating jump links - Linking to another part of your campaign
  • Adding Google Analytics to your campaign - Get more mileage out of your URLs with Google Analytics
  • Uploading images - Adding, linking and saving images
  • Image FAQs - Frequently asked questions about adding images to campaigns
• Sending a campaign
  • Using the proof tab - Checking for common delivery issues
  • Testing your campaign - Sending your campaign to your Test Group
  • Sending a campaign - Choosing your audience and sending your email
  • Scheduling a campaign - Choosing a specific time and date for your mailing
  • Sending a trigger email - Setting up an autoresponder based on an event
  • Sending to a search - Mailing to a segment of your audience
• Campaign features
  • Using your image library - Storing images for easy access
  • Using your document library - Storing files your recipients can access
  • Publish or link to an existing campaign - Create an archived link for a sent campaign
  • Design tips for uploading your own HTML - Tips and tricks for stylish freestyle html emails

Campaign editor

• Getting started with the content editor - Starting a new mailing
• Choosing a template - Selecting a template for your mailing
• Arranging your layout - Setting up your mailing's look and feel using flexible layouts
• Adding and editing text - Customizing your copy
• Adding personalization - Personalizing your mailing with name, company name and more
• Adding and arranging images - Adding, removing and aligning images
• Using the image editor - Cropping, applying filters and more
• Creating links in your mailing - Making your text and images clickable
• Using your image and document libraries - Storing files to use in your campaigns
• Using HTML code in your mailing - Reviewing options to use your own HTML
• Reviewing and editing your plaintext - Making sure your plaintext copy is ready to send
• Proofing and sending - Preparing, testing and sending to your audience
• Sending a trigger or autoresponder - Setting up an email to send automatically based on a date or action

HTML for email

• General HTML tips
  • Top ten tips - A list of our top ten tips & recommendations
  • General tips for designing for email - Can-Spam compliance, building and testing code, and more
• Structuring your content
  • Basic format - Building your content within table structures
  • Nested tables - Nesting your content in tables and working with <div> tags
  • Margins and width - Ensuring proper placement of text and images
• Styling
  • Styling - CSS style sheets, inline styles and font styling
• Images
  • Image specs and more - Image specifications, hosting, maps and more
• More HTML goodies
  • Be personal and smart - Personalization, special characters, smart tags
  • Links - Link format and anchor links
  • Supported programs and browsers - Which programs and browsers render the HTML included in these Help pages
  • Mobile considerations - Making your email friendly for mobile devices

Surveys

• Starting a new survey - Learning the basics of getting started
• Adding and editing content - Building your survey questions
• Previewing Publishing And Promoting Your Survey -
• Reading your survey's response - Seeing what your survey-takers had to say
• Survey FAQs - Frequently asked questions about surveys

Response

• Response overview - The anatomy of the response page
• Email delivery, part 1 - Delivery to servers
  • Delivery at the server level - How to view emails in progress, received, sent and more
  • Overview - Understanding delivery at the server level
  • Emails sent - More about the sending process
  • Emails received - How servers receive emails
  • Emails in progress - Our follow-up delivery attempts
  • Emails bounced - More about undeliverable email addresses
  • A word about Bellsouth - Bellsouth deferrals and what you can do
• Email delivery, part 2 - Servers deliver to inboxes
  • Mailing response numbers - How to view number of opens, clicks, signups and more
  • Overview - Understanding delivery at the recipient level
  • Number of opens - All about opens & open rates
  • Number of clicks - All about clicks & click-tracking
  • Number of forwards - All about forward tracking
  • Number of opt-outs - All about tracking and managing opt outs
  • Number of signups - All about tracking new subscribers
  • Clicks, link by link - Using the link-by-link breakdown
• Doing more with your response
  • Exporting your response to Excel - Viewing your response in Excel
  • Comparing multiple campaigns - See how the numbers stack up among up to 5 campaigns
  • Saving results as searches - Targeting people who opened, clicked, or bounced
  • Interactive charts - How to read and use interactive charts
• Publishing your campaign online - Archiving your campaign on the web or in an email
• Managing your trigger results - Viewing results and canceling your triggers

Social sharing

• Social sharing overview - An overview of the social sharing feature
• Editing Your campaign for social sharing - How to enable social sharing
• When your campaign is shared - How your recipients will share your campaign
• Tracking response - How to see who is sharing your campaign
• Why social sharing - What does social sharing mean to you?
• Frequently asked questions - FAQs about social sharing
• Social sharing strategy - Making the most of social sharing

Troubleshooting

• Clearing cache and cookies - How to clear your browser's cache and cookies
• Enabling JavaScript - Making sure JavaScript is enabled
• Exporting contacts from your mail program - How to export contacts and prepare your file for importing into your audience
• Trusted senders - How to add an email address to your trusted/safe sender list or address book
• Displaying images - How to tell your email program to display an email's images

Glossary

• Glossary part I - Email marketing terms A through D
• Glossary part II - Email marketing terms E through O
• Glossary part III - Email marketing terms P through S
• Glossary part IV - Email marketing terms T through Z