This article explains how to use the Contact View Across Subaccounts tool. Ⓘ Available to Corporate accounts What Is the Contact View Across Subaccounts Feature? The Contact View Across Subaccounts feature is designed to help large organizations get a better understanding of a contact’s relationship with the entire organization. It shows all subaccounts that a […]

This article explains how to use the Centralized Subscription Center, so that contacts can manage their preferences across all subaccounts. Ⓘ Available to Corporate accounts What Is the Centralized Subscription Center? Contacts may belong to more than one subaccount within an organization, which can make managing their preferences a challenge. The Centralized Subscription Center (CSC) […]

This article explains the different sections of the Audience tab. The Audience tab is organized into several sections, which you can navigate using the panel on the left. When you click on the Audience tab, it will automatically open the Contacts section, but there are also sections for contact fields, groups, segments, sharing, forms, subscriptions, […]

This article explains how to set up and manage the audience sharing tool. Ⓘ Available to Corporate accounts What Is Audience Sharing? Audience sharing gives you a flexible way to add, update, and distribute contact data across subaccounts, while maintaining control over your audience. It creates a dynamic connection that allows a single source subaccount […]

This article explains how to create and edit regular / classic signup forms. In your account, there are two main categories of signup forms: Lightbox forms and regular / classic forms. Lightbox forms are sometimes called pop-up forms. Within the regular / classic form category, there are two different types: forms made with our current […]

This article explains how Authors and Editors can submit campaigns for approval by Administrators in Plus accounts. This article is specifically for Plus account users. If you have a tiered account, please refer to our Tiered Accounts: Submitting and Reviewing Campaigns article. Note: The submitting and reviewing campaigns tool is no longer supported in Plus […]

This article explains opt-in confirmation, plaintext confirmation emails, and how to identify confirmed opt-in contacts. When a contact signs up to receive marketing emails, they fall into one of two categories: single opt-in or confirmed opt-in. The latter is also known as double opt-in or verified opt-in. When a contact first fills out a signup […]

Subscriptions are another way to organize your audience, in addition to groups and segments. But unlike groups and segments, subscriptions give your contacts control over their preferences. Contacts can use the Subscription Center to update their contact information and to add or remove themselves from your subscriptions. This is a great way to give contacts […]

This article explains what the General Data Protection Regulation (GDPR) is and provides details on how each of the laws might affect you and your email marketing account. GDPR laws are the European Union’s version of CAN-SPAM or CASL, giving users control over the collection and use of their personal data. We are committed to […]

There is a big difference between having access to a list of email addresses and having permission to send emails to the contacts on that list. By using our software you agree to follow our Permission Policy for sending emails. If you don’t have proven permission to email the contacts on your mailing lists, you are sending spam. If […]