What is the response summary email? When the response summary email is enabled, our system will automatically email you a summary of your campaign’s response data 24 hours after the campaign was sent. The response summary email is sent to the email listed in your account and includes your mailing score, delivery percentage, open percentage, […]

In our application, the Response tab is organized into two sections, which you can navigate using the panel on the left. When you click on the Response tab, it will automatically open to the Mailings section, where you will see a list of the mailings that you’ve sent. The other section is the Compare mailings […]

Ⓘ Available to Essentials, Teams, and Corporate accounts How SMS credits work When sending an SMS, each message segment corresponds to one SMS credit. The number of characters per segment depends on the type of characters used in the message. If the message only uses GSM-7 characters, then a single message segment is 160 characters or […]

In your account, there are two main categories of signup forms: Lightbox forms and regular / classic forms. Lightbox forms are sometimes called pop-up forms and you can read more about them here. Within the regular / classic form category, there are two different types: forms made with our current form builder and forms made […]

Ⓘ Available to Essentials, Teams, and Corporate accounts Frequently asked questions about SMS What does SMS stand for? SMS or “Short Messaging Service” is the official name of what we commonly refer to as texting. Is SMS available to all accounts? SMS is only available when you sign up for an Essentials, Teams, or Corporate contracted plan. For […]

Ⓘ Available to Essentials, Teams, and Corporate accounts SMS consent SMS consent is similar to email consent, but there are a few key differences that are important to keep in mind. To align with the Telecommunications Protection Act (TCPA), you must obtain consent for transactional and marketing messages separately. Capturing consent cannot be tied to a […]

Ⓘ Available to Essentials, Teams, and Corporate accounts SMS response data To view your SMS response data, follow these steps: Navigate to your Campaigns tab. Click on the SMS section in the panel on the left. Click on the Sent tab and select the appropriate campaign. On the next screen, you will see the click rate, […]

Ⓘ Available to Essentials, Teams, and Corporate accounts How to create an SMS campaign Navigate to your Campaigns tab. Click on the SMS section in the panel on the left. Click on the Create new campaign button on the right. The SMS campaign builder has three sections: Settings, Recipients, and Message. Each section is described in […]

As part of our commitment to data security, your account is equipped with a one-time verification passcode process that triggers when you log in to your account from a new device or IP address. We have put this security measure in place to protect your account, so it’s essential that all users are aware of […]

Frequently asked questions about clicks Why aren’t my clicks showing up in the click map? There are several common reasons why a click might not show up on the click map. If the initial hyperlink was coded using an HTML block and has a title= attribute, it won’t display on the click map. However, it […]