Ⓘ Available to Essentials, Teams, and Corporate accounts How to create an SMS campaign Navigate to your Campaigns tab. Click on the SMS section in the panel on the left. Click on the Create new campaign button on the right. The SMS campaign builder has three sections: Settings, Recipients, and Message. Each section is described in […]

As part of our commitment to data security, your account is equipped with a one-time verification passcode process that triggers when you log in to your account from a new device or IP address. We have put this security measure in place to protect your account, so it’s essential that all users are aware of […]

This article addresses some frequently asked questions about tracking clicks and links. Frequently Asked Questions About Clicks Why aren’t my clicks showing up in the click map? There are several common reasons why a click might not show up on the click map. If the initial hyperlink was coded using an HTML block and has […]

Subscriptions are another way to organize your audience, in addition to groups and segments. But unlike groups and segments, subscriptions give your contacts control over their preferences. Contacts can use the Subscription Center to update their contact information and to add or remove themselves from your subscriptions. This is a great way to give contacts […]

This article explains the different settings under the icons in the upper right corner of your account. There are two icons located in the upper right corner of all accounts: a question mark and a gear. When clicked, these icons open dropdown menus for support and account settings. Depending on your role and account type, […]

During the process of moving or migrating your email marketing to our platform, our aim is to optimize your chances of having your emails delivered securely and to do it in as little time as possible. To help make your transition as smooth as possible, we’ve outlined some useful steps that should be taken before […]

1. Gather Your Contact List You might need to export email addresses and contact data from your email program or previous ESP. For more information about moving contacts from your previous ESP to your new email marketing account, please refer to our list of steps to take before migrating your email marketing. 2. Create Groups […]

This article explains how to update your username, password, and default subaccount and set your account’s time zone. Changing Your Username Click on the gear icon in the upper right corner of your screen. Select Profile from the dropdown menu. In the “Email” field, enter a new email address. Your username must be an email […]

This article explains the roles and access that can be assigned to users of Plus accounts. Plus Account Overview Plus is a legacy standalone account package, which is no longer sold. Existing Plus accounts may have access to different features, depending on their particular package. Role and Permission Details Plus accounts have access to five […]

This article explains how to add, edit, and update users in Plus accounts. Plus accounts can have up to 25 users. However, it’s important that you don’t have more than one person working in the same campaign at a time. Our editor is set up to automatically save your work as you go and if […]