For login purposes, each user must have a username and password. These are set up when a user is created. Setting your account’s time zone changes the times shown on your account and determines what time scheduled emails are sent out.

How to update your username

1. Click the gear icon in the upper right corner of your screen and select Profile from the dropdown menu.
2. In the Email field, enter a new email address. Your username must be an email address.
3. Click on the Save button.

How to update your password

1. Click the gear icon in the upper right corner of your screen and select Profile from the dropdown menu.
2. Click on the Password tab.
3. Enter your current password in the first field, then enter your new password in the second and third fields.
4. Click on the Save button.

Password requirements

• Cannot match the username
• 8 characters minimum
• At least one number
• At least one uppercase letter
• At least one lowercase letter
• Exclude invalid characters: ‘ ” / \

Additional security settings

By default, you will be required to enter a one-time verification code when your location, device, or IP address change. This cannot be turned off. However, if you enable two-factor authentication, it will prevent the need for the OTV codes and make your account more secure.

How to update your account’s time zone

Your account’s time zone setting will affect the timestamp on saved and sent mailings, as well as any scheduled mailings. To set your account’s time zone:

1. Navigate to your Account settings.
   1. Tiered accounts: Navigate to the appropriate subaccount and click on the gear icon in the upper right corner of your screen.
      1. If you are a Manager or Parent user, scroll down to Subaccount settings and choose Account from the dropdown menu.
      2. If you are an Administrator user, choose Account from the dropdown menu.
   2. Standalone accounts: Click on the gear icon in the upper right corner of your screen and choose Account from the dropdown menu.
2. Scroll down until you see the Time zone dropdown menu and click on it.
3. Select the desired time zone from the list.
4. Click on the Save button.