Ⓘ Available to Essentials, Teams, and Corporate accounts How SMS credits work When sending an SMS, each message segment corresponds to one SMS credit. The number of characters per segment depends on the type of characters used in the message. If the message only uses GSM-7 characters, then a single message segment is 160 characters or […]

Ⓘ Available to Essentials, Teams, and Corporate accounts Frequently asked questions about SMS What does SMS stand for? SMS or “Short Messaging Service” is the official name of what we commonly refer to as texting. Is SMS available to all accounts? SMS is only available when you sign up for an Essentials, Teams, or Corporate contracted plan. For […]

Ⓘ Available to Essentials, Teams, and Corporate accounts SMS consent SMS consent is similar to email consent, but there are a few key differences that are important to keep in mind. To align with the Telecommunications Protection Act (TCPA), you must obtain consent for transactional and marketing messages separately. Capturing consent cannot be tied to a […]

Ⓘ Available to Essentials, Teams, and Corporate accounts SMS response data To view your SMS response data, follow these steps: Navigate to your Campaigns tab. Click on the SMS section in the panel on the left. Click on the Sent tab and select the appropriate campaign. On the next screen, you will see the click rate, […]

Ⓘ Available to Essentials, Teams, and Corporate accounts How to create an SMS campaign Navigate to your Campaigns tab. Click on the SMS section in the panel on the left. Click on the Create new campaign button on the right. The SMS campaign builder has three sections: Settings, Recipients, and Message. Each section is described in […]