This article explains how to update your username, password, and default subaccount and set your account’s time zone.

Changing Your Username

1. Click on the gear icon in the upper right corner of your screen.
2. Select Profile from the dropdown menu.
3. In the “Email” field, enter a new email address. Your username must be an email address.
4. Click on the Save button.

Warning: If you log in via SSO, you must contact your IT administrator for assistance with changing your username.

Changing Your Password

1. Click on the gear icon in the upper right corner of your screen.
2. Select Profile from the dropdown menu.
3. Click on the Password tab.
4. Enter your current password in the first field, then enter your new password in the second and third fields.
5. Click on the Save button.

Warning: If you log in via SSO, you must contact your IT administrator for assistance with changing your password.

Password Requirements

• Cannot match the username
• 8 characters minimum
• At least one number
• At least one uppercase letter
• At least one lowercase letter
• Exclude invalid characters: ‘ ” / \

Additional Security Settings

By default, you will be required to enter a one-time verification code when your location, device, or IP address change. This cannot be turned off. However, if you enable two-factor authentication, it will prevent the need for the OTV codes and make your account more secure.

Changing Your Default Subaccount

1. Click on the gear icon in the upper right corner of your screen.
2. Select Profile from the dropdown menu.
3. Click on the Default account dropdown menu and select the desired subaccount.
4. Click on the Save button.

Changing Your Account’s Time Zone

Your account’s time zone setting will affect the timestamps on saved and sent mailings, as well as any scheduled mailings. To set your account’s time zone:

1. Navigate to your Account Settings.
   1. Tiered accounts: Navigate to the appropriate subaccount and click on the gear icon in the upper right corner of your screen.
      1. If you are a Manager or Parent user, scroll down to “Subaccount settings” and choose Account from the dropdown menu.
      2. If you are an Administrator user, choose Account from the dropdown menu.
   2. Standalone accounts: Click on the gear icon in the upper right corner of your screen and choose Account from the dropdown menu.
2. Scroll down until you see the Time zone dropdown menu and click on it.
3. Select the desired time zone from the list.
4. Click on the Save button.