HQ is a legacy tiered account package, which is no longer sold. Existing HQ accounts may have access to different features, depending on their particular package.
Role and permission details
Certain roles have optional permissions that can be toggled on or off. When managing users, a user cannot grant permissions that they do not have. For example, a Manager who does not have permission to share campaigns between subaccounts cannot grant an Administrator permission to share campaigns between subaccounts.
There can only be one Parent user per account.
For more information about managing users in HQ accounts, please refer to this article.
HQ roles and permissions
| Role |
Has access to |
Does not have access to |
| Parent |
All areas of the account including:
- All parent account tools
- All subaccounts
- All users
- All account settings
- Billing
- Generate API keys
- Purge archived items
- Export contacts
- Create and archive subaccounts
|
N/A |
| Manager |
- All areas of all subaccounts that they manage
- Activity / approvals dashboard
- Parent account Users tab
- Parent account Insights tab
- Generate API keys
- Purge archived items
- Billing*
- Export contacts*
- Create and archive subaccounts*
- Access, create, and edit assets in the Brand Manager*
- Update SSO settings*
- Create and edit other Managers*
- Share campaigns between subaccounts*
|
- Parent account Account > Basics page
- Subaccounts that they do not manage
- Optional permissions not granted by the Parent
|
| Administrator |
- All subaccount tabs: Audience, Campaigns, Response, Automation, Insights
- All subaccount settings
- Generate API keys
- Purge archived items
- Add and edit subaccount users
- Audience Connect
- Export contacts
- Integrations
- Share campaigns between subaccounts*
|
- Parent account tools
- Billing
|
| Full |
- All subaccount tabs: Audience, Campaigns, Response, Automation, Insights
- Audience Connect (can view but not interact)
- Share campaigns between subaccounts*
- Export contacts*
|
- Parent account tools
- Generate API keys
- Purge archived items
- Billing
|
| Editor |
- Audience, Campaigns, Response, and Insights tabs
- Can create, but not send, mailings
- Export contacts*
|
- Parent account tools
- Generate API keys
- Purge archived items
- Billing
- Automation tab
|
| Author |
- Campaigns, Response, and Insights tabs
- Can create, but not send, mailings
|
- Purge archived items
- Audience tab
- Export contacts
- Billing
- Automation tab
|
| Response only |
|
- All other areas of the account
- Export contacts
- Billing
|
* Indicates an optional permission that can be toggled on by the Parent, a Manager, or an Administrator, if applicable.
