Pro accounts can have up to 5 users and Plus accounts can have up to 25 users. However, while you can assign multiple users to your account, it’s important that you don’t have more than one person working in the same campaign at a time. Our editor is set up to automatically save your work as you go and if multiple users are working in the same campaign at once, they may unintentionally clear out each other’s work.

How to access your users

To access your users, follow the steps below:

1. Click on the gear icon in the upper right corner.
2. Select Users from the dropdown menu.
3. Scroll down to see a list of your current and invited users.

How to edit users

From the Users page, Administrators can update any user’s permission levels by following the steps below:

1. Click on the dropdown arrow that corresponds to the desired user.
2. Select Edit user from the menu. You can also use this dropdown menu to send an existing user a password reset email.
3. In the pop-up window that appears, click on the Role dropdown menu.
4. Choose a role from the list.
5. Click on the Save button.

Pro accounts have 2 different permissions levels available: Administrator and Full. Plus accounts have 5 different permission levels available: Administrator, Full, Editor, Author, and Response only. For more information about roles and permissions for Pro accounts, please refer to this article. For more information about roles and permissions for Plus accounts, please refer to this article.

How to invite new users

From the Users page, Administrators can also invite new users by following the steps below:

1. Click on the Invite a user button.
2. In the pop-up window that appears, fill out the required information and select the new user’s role from the dropdown menu.
3. Click on the Send invitation button.

You will see a quick message confirming that the invitation has been sent. The user you invited will receive an invitation in their email inbox. All user invitations expire after 15 days. If the invitation has expired or has been deleted, clicking on the Access your new account link in that invitation will bring up an error message.

When attempting to add a new user, if you see a message that the user already exists, then you’ll need to find that username in the list and edit it, rather than using the Invite a user button.

Updating, resending, and deleting user invitations

Should you need to resend an invitation, click on the Invitations tab and select Resend invitation from the arrow menu. You can also choose to Edit invitation, where you can update the permissions assigned to the user. Additionally, Administrators can delete other users in Pro / Plus accounts. If you are the Administrator, you can delete a pending user by clicking the arrow to the right of the user name and selecting the option to Delete invitation.

Sometimes internal user invites are not delivered due to your server’s cybersecurity settings. If you or your users are not receiving user invites and they aren’t in your spam or junk folder, allowlisting for delivery can help.