Ⓘ Available to Corporate accounts What is the Contact View Across Subaccounts feature? The Contact View Across Subaccounts feature is designed to help large organizations get a better understanding of a contact’s relationship with the entire organization. It shows all subaccounts that a contact is affiliated with, as well as the last 90 days of […]

Ⓘ Available to Teams and Corporate accounts Creating a saved row In the parent account, click on the Brand Manager tab. If you are working in a subaccount, click on the house icon in the upper right corner of the screen and select Brand Manager from the dropdown menu. Click on the Templates section or […]

Ⓘ Available to Corporate accounts What is the Centralized Subscription Center? Contacts may belong to more than one subaccount within an organization, which can make managing their preferences a challenge. The Centralized Subscription Center (CSC) allows contacts to manage their preferences for all subaccounts from the same page. The CSC shows contacts a list of […]

Ⓘ Available to HQ, Teams, and Corporate accounts Folders overview The folders tool allows the account Parent to use folders to organize and manage their templates and campaigns. The account Parent and Managers with permission to manage assets can use the feature to take the following actions: Create a folder See all existing folders in the […]

Ⓘ Available to HQ, Essentials, Teams, and Corporate accounts The parent account image and document libraries function similarly to the subaccount image and document libraries. For more information about uploading assets or using them in campaigns, please refer to this article. Sharing images and documents You can share images and documents to your subaccounts either […]

Ⓘ Available to HQ, Essentials, Teams, and Corporate accounts What is the Brand Manager? The Brand Manager, previously called Assets, is the central location for tiered accounts to create, organize, and share content with their subaccounts. Upon logging in, the account Parent, or a Manager with permission to edit assets, will see several tabs at the top […]

Ⓘ Available to Teams and Corporate accounts For tiered accounts with a large number of subaccounts, it can be difficult to stay organized and keep track of all their accounts. To make things easier, we have created subaccount categories for Teams and Corporate accounts. The account Parent and Managers with permission to create subaccounts can […]

Ⓘ Available to HQ, Essentials, Teams, and Corporate accounts The Brand Manager is the central location for tiered accounts to create, organize, and share content with their subaccounts. For more information about the tools found in the Brand Manager, please refer to this article. What are style guides? Style guides are a tool that allow the […]

Ⓘ Available to Essentials, Teams, and Corporate accounts How SMS credits work When sending an SMS, each message segment corresponds to one SMS credit. The number of characters per segment depends on the type of characters used in the message. If the message only uses GSM-7 characters, then a single message segment is 160 characters or […]

As part of our commitment to data security, your account is equipped with a one-time verification passcode process that triggers when you log in to your account from a new device or IP address. We have put this security measure in place to protect your account, so it’s essential that all users are aware of […]