Ⓘ Available to Corporate accounts What is an internal subaccount? Internal subaccounts are designed for sending informational emails to contacts with domains that you own (e.g., @students.university.edu or @company.com). Unlike a standard subaccount, campaigns sent from an internal subaccount do not contain unsubscribe or manage preferences links, ensuring that critical communications always reach their intended […]

This article explains how to use the Contact View Across Subaccounts tool. Ⓘ Available to Corporate accounts What Is the Contact View Across Subaccounts Feature? The Contact View Across Subaccounts feature is designed to help large organizations get a better understanding of a contact’s relationship with the entire organization. It shows all subaccounts that a […]

Ⓘ Available to Teams and Corporate accounts Creating a saved row In the parent account, click on the Brand Manager tab. If you are working in a subaccount, click on the house icon in the upper right corner of the screen and select Brand Manager from the dropdown menu. Click on the Templates section or […]

This article explains how to use the Centralized Subscription Center, so that contacts can manage their preferences across all subaccounts. Ⓘ Available to Corporate accounts What Is the Centralized Subscription Center? Contacts may belong to more than one subaccount within an organization, which can make managing their preferences a challenge. The Centralized Subscription Center (CSC) […]

Ⓘ Available to HQ, Teams, and Corporate accounts Folders overview The folders tool allows the account Parent to use folders to organize and manage their templates and campaigns. The account Parent and Managers with permission to manage assets can use the feature to take the following actions: Create a folder See all existing folders in the […]

Ⓘ Available to HQ, Essentials, Teams, and Corporate accounts The parent account image and document libraries function similarly to the subaccount image and document libraries. For more information about uploading assets or using them in campaigns, please refer to this article. Sharing images and documents You can share images and documents to your subaccounts either […]

Ⓘ Available to HQ, Essentials, Teams, and Corporate accounts What is the Brand Manager? The Brand Manager, previously called Assets, is the central location for tiered accounts to create, organize, and share content with their subaccounts. Upon logging in, the account Parent, or a Manager with permission to edit assets, will see several tabs at the top […]

Ⓘ Available to Teams and Corporate accounts For tiered accounts with a large number of subaccounts, it can be difficult to stay organized and keep track of all their accounts. To make things easier, we have created subaccount categories for Teams and Corporate accounts. The account Parent and Managers with permission to create subaccounts can […]

This article explains how to use style guides to control and lock template elements such as font, color, and more. Ⓘ Available to HQ, Essentials, Teams, and Corporate accounts The Brand Manager is the central location for tiered accounts to create, organize, and share content with their subaccounts. For more information about the tools found in […]

Ⓘ Available to Essentials, Teams, and Corporate accounts How SMS credits work When sending an SMS, each message segment corresponds to one SMS credit. The number of characters per segment depends on the type of characters used in the message. If the message only uses GSM-7 characters, then a single message segment is 160 characters or […]